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Customer Service |
You already know that we...
- Expedite CMN completion
- Arrange for travel needs for patients
- Are locally owned and operated
- Provide quarterly therapist visits as ordered by you
- Have same day set-up
- Provide in-service education for your staff
- Can provide overnight sleep studies
- Can place equipment in your office for immediate use for the patient
Other Services
- We deliver within a 100 mile radius from each office
- 24 hour emergency service
- Monthly respiratory assessments as ordered by your physician
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Pressure mapping for proper seating system
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Arrange for patient travel
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in assisted living centers
- Labor to build or assemble and test sophisticated mobility equipment
- Providing additional E tanks at no charge
- Provide oxygen conserving devices for client's ease of portability of O2
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting
full payment at the “maximum allowable charge”
rate)
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